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Refund and Return Policy

I. Returns

  • We offer returns within 7 days of delivery.
  • To be eligible, items must be unused, in their original condition, and returned with all original packaging. Products that have been used, damaged after delivery, or returned without original packaging may not be eligible for a return.
  • For hygiene reasons, filters and other sealed consumable products can only be returned if they are unopened and in their original sealed packaging.
  • To request a return, email info@stoneaware.com within 7 days of receiving your order. Please include your order number, the item you would like to return, and the reason for your request. We will send return instructions after reviewing the request.
  • If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photographs of the item and packaging. We will review the issue and arrange the appropriate resolution.
  • Refunds are issued after the returned item has been received and inspected. Approved refunds will be processed to the original payment method.
  • Stone Aware reserves the right to refuse returns that do not meet the conditions above.

II. Non-Returnable Items

  • The following items are not eligible for return:
  • Perishable goods
  • Personal care items
  • Customized or made-to-order products
  • Sale/discounted items (if applicable)

III. Refunds

  • Once your return is received and inspected:
  • You will be notified of the approval or rejection of your refund.
  • Approved refunds will be processed within 5–10 business days to the original payment method.

IV. Exchanges

  • We only replace items if they are defective or damaged.
  • If you need an exchange, contact us with photos of the product.

V. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Original shipping charges are non-refundable.

VI. Cancellations

  • Orders can be canceled within 24 hours of placing the order.
  • After this period, cancellations may not be possible if the order has already been shipped.

VII. Contact Us

If you have any questions about shipping or refunds, please contact us at: